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Account Manager

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Specialty Care Management

Specialty Care Management (SCM) creates clinical and financial solutions that make employer health benefits more predictable, affordable, and sustainable. This is accomplished by providing industry leading claim analytics, chronic kidney disease (CKD) Management and Outpatient Dialysis Cost Containment Services.

Role Summary

An Account Manager will be an integral player within the Sales and Customer Experience Departments, and with a clear path to career advancement. The role will be responsible for working directly with channel partners and key representatives of clients to implement services, onboard members, generate and present reporting, while assisting the commercial team with upsell opportunities.

Reporting directly to the Director of Customer Experience with interdepartmental exposure (marketing, operations, underwriting, sales) the Account Manager will be tasked with the responsibly of taking deals that have been sold by the commercial team and completing the sales cycle and continuing to service the client.

Candidate Fit

An Account Manager must be a trustworthy, responsible, hard-working, independent, self-starting, caring, organized, outgoing, strong communicator with the desire to create something new that fits our mission of providing proactive solutions for high-cost claims. Furthermore, an Account Manager must drive to results with a high-level of personal accountability. Finally, this role will require a deep hunger to prove tangible value, a genuine desire to learn, and execute with strong resilience within a role that has clear expectations on providing best-in-class experience for clients and members.

Responsibilities
Strategic

  • Ability to be assigned multiple active and silent account to provide best-in-class experience
  • Proactively engage with channel partners and clients to effectively and efficiently complete the sales cycle (i.e., complete the execution of MSAs, network amendments, etc.)
  • When necessary/ appropriate, attend open enrollment functions for clients to assist in member education and encourage platform adoption growth.

Requirements

  • Strong communication skills (both internally and externally)
  • Detailed oriented with ability to set expectations for clients and execute
  • Ability to set deadlines for clients, channel partners and themselves and meets date while holding all parties accountable
  • Professionally and clearly respond to client and member questions in a timely manner
  • Approach work that isn’t on the defined list of responsibilities with excitement
  • Ability to multitask projects

Qualifications

  • Bachelor’s degree or equivalent experience
  • 2+ years’ of account management experience
  • Industry knowledge preferred, not required

Job Information

Reports To:
Director of Customer Experience
Direct Reports:
NA
Start Date:

6/1/2023

Location:
Remote; preferably Greater Philadelphia

Interested candidates please submit cover letter and resume to:

careers@specialtycm.com

Subject Line: Account Manager Candidate