Specialty Care Management
Specialty Care Management (SCM) creates clinical and financial solutions that make employer health benefits more predictable, affordable, and sustainable. This is accomplished by providing industry leading claim analytics, Chronic Kidney Disease (CKD) and Cancer Case Management and Outpatient Dialysis Cost Containment Products.
Role Summary
An Account Manager will be an integral player within the Sales and Customer Experience Departments. The role will be responsible for working directly with channel partners and key representatives of clients to implement services, onboard clients, generate and present reporting, and assist the commercial team by identifying upsell opportunities.
Reporting directly to the VP of Client Experience with interdepartmental exposure (marketing, operations, clinical, underwriting, sales), the Account Manager will be responsible for taking deals that have been sold by the commercial team through implementation, completing the sales cycle and continuing to service the client.
Candidate Fit
An Account Manager must be a trustworthy, responsible, hard-working, independent, self-starting, caring, organized, and outgoing strong communicator with the desire to provide excellent client support, fitting our mission of providing proactive solutions for high-cost claims. Furthermore, an Account Manager must drive to results with a high-level of personal accountability. Finally, this role will require a genuine desire to learn and collaborate with other departments to execute on providing a best-in-class experience for clients and members.
Responsibilities
Strategic
- Ability to be assigned multiple active and silent accounts to provide industry-leading client service.
- Proactively engage with channel partners and clients to effectively and efficiently complete the sales cycle (i.e., complete the execution of MSAs, network amendments, etc.) and ongoing client support.
- When necessary/ appropriate, attend open enrollment functions for clients to assist in member education and encourage platform adoption growth.
Requirements
- Strong communication skills (both internally and externally)
- Detailed oriented with ability to set expectations for clients and execute
- Ability to set deadlines for clients, channel partners and themselves and meets date while holding all parties accountable
- Professionally and clearly respond to client and member questions in a timely manner
- Approach work that isn’t on the defined list of responsibilities with excitement
- Ability to multitask projects
Qualifications
- Bachelor’s degree or equivalent experience
- 2+ years’ of account management experience
- General Health Care Industry knowledge/experience required
Job Information
Reports To:
VP of Client Experience
Direct Reports:
N/A
Start Date:
6/1/2024
Location:
Remote; preferably Greater Philadelphia
Interested candidates please submit cover letter and resume to:
Subject Line: Account Manager Candidate
