SCM’s Crystal Kowalesky promoted to VP of Customer Experience

For Immediate Release

We are thrilled to announce the promotion of Crystal Kowalesky to the role of Vice President of Customer Experience at Specialty Care Management (SCM). Crystal’s appointment signifies an important step forward as SCM continues to expand its customer footprint and reinforce its commitment to exceptional client service.

“Crystal’s promotion reflects SCM’s commitment to nurturing the industry’s best talent and fostering a culture of excellence,” remarked Will Rumsey, Senior Vice President of Sales. “Since joining Specialty Care Management in 2018, Crystal has consistently showcased unwavering dedication and outstanding leadership qualities. Her profound understanding of SCM’s products and services, paired with her innate passion for customer satisfaction, positions her as the ideal candidate to lead the advancement of our customer-centric initiatives.”

In this elevated leadership role, Crystal will spearhead SCM’s comprehensive customer experience strategy. This entails deepening client engagement, driving increased product adoption, and nurturing enduring relationships with our valued clients.

Please join us in congratulating Crystal on her well-deserved promotion, and wishing her continued success.

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